General Terms and Conditions (GTC)
1. General
1.1 Max Media d.o.o. (hereinafter “Sniffit”), MBS 05634113, OIB 15508027095, Vjenceslava Novaka 11, Croatia, provides its services exclusively on the basis of these General Terms and Conditions (GTC).
1.2 These GTC apply to all transactions between Sniffit and its customers. Customers are consumers under the Croatian Consumer Protection Act and EU law.
1.3 In the Sniffit webshop (https://sniffit.life/checkout), the customer accepts these GTC by ticking “I have read and accept the terms and conditions” and placing the order.
1.4 Sniffit may amend the GTC at any time; the version in force at the time of order applies.
2. Conclusion of Contract
2.1 A contract between Sniffit and the customer is concluded either:
a) in the Sniffit webshop, or
b) via a personal sales conversation at any location, or
c) at a Sniffit sales point.
2.2 The presentation of goods in the webshop is not a binding offer. Only after selecting goods and completing the order steps does the customer submit a binding offer by clicking “order with obligation to pay.”
2.3 Sniffit confirms receipt of the order by email. Acceptance occurs by dispatch/delivery of goods or explicit acceptance (which can be combined with the confirmation email).
2.4 Sniffit will accept or reject the offer within 7 days of receipt. In case of rejection, any advance payments are refunded without delay.
3. Prices and Shipping Costs
3.1 Prices shown in the webshop are in euros and, unless stated otherwise, include VAT where applicable.
3.2 Shipping costs are not included and are borne by the customer. They are displayed at checkout; by confirming the order, the customer accepts the shown shipping costs.
4. Payment Methods, Late Payment, Retention of Title
4.1 Available payment methods (Sniffit may vary per customer/order):
Advance bank transfer (customer pays within 7 days of acceptance; dispatch starts after receipt).
Credit/debit card via Stripe (processed during checkout).
Details on processing are set out in the Privacy Policy.
4.2 In case of late payment, statutory default interest applies and, where applicable, reimbursement of reasonable collection and enforcement costs under law.
4.3 Goods remain Sniffit’s property until paid in full (retention of title).
5. Customs, Import & Export
5.1 Customers must comply with the import/customs rules of the destination country at their own risk.
5.2 The customer bears risks and consequences of non-compliance with foreign import/transit/export rules or incorrect customs declarations (including possible seizure by authorities). The customer should obtain information from competent bodies (customs, embassies/consulates, chambers of commerce, etc.).
6. Right of Withdrawal (Cooling-Off)
6.1 Consumers have the right to withdraw from the contract within 14 days without giving reasons. The period runs from the day the customer or a third party designated by the customer (other than the carrier) takes physical possession of the goods.
6.2 To exercise the right, send a clear statement by email to sniffit.energy@gmail.com (or by post to the address below). You may use the model form in Section 12, but it is not obligatory.
6.3 The deadline is met if the notice is sent before the 14-day period expires.
6.4 Exclusions: No withdrawal for goods with broken seal/opened packaging (for health/hygiene reasons), goods made to customer specification or clearly personalized, goods liable to deteriorate or expire rapidly, or after the expiry date (in line with EU consumer rules).
7. Effects of Withdrawal
7.1 If you withdraw, Sniffit refunds all payments received from you, including standard delivery costs (but not any extra costs for non-standard/express delivery you chose), without undue delay and no later than 14 days from the day Sniffit is informed of your decision.
7.2 Sniffit may withhold the refund until Sniffit has received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
7.3 Refunds are made using the same means of payment used for the original transaction unless otherwise agreed and without fees for you.
7.4 You must send back the goods without undue delay and in any event no later than 14 days from notifying withdrawal. You bear the direct cost of returning the goods and are responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
8. Liability and Warranty
8.1 Sniffit’s liability for slight negligence is excluded to the extent permitted by law; this does not apply to personal injury or mandatory statutory liability.
8.2 Products are intended only for their described purpose; Sniffit is not liable for misuse.
8.3 Minor deviations in colour, scent, weight, appearance or packaging that are customary or technically unavoidable do not constitute defects, especially for products containing natural ingredients.
9. Shipping, Delivery Times, Transfer of Risk
9.1 Unless otherwise agreed, dispatch takes place within 7 days after receipt of payment (prepayment) or within 7 days after acceptance for other payment methods. Sniffit may exceed the stated delivery time by up to 7 days; thereafter the customer may set a reasonable grace period and then rescind if still undelivered.
9.2 Risk transfer (consumer orders): Risk of loss or damage passes to the customer only when the customer (or a person indicated by the customer) takes physical possession of the goods. If the customer independently arranges a carrier (not offered by Sniffit), risk passes upon handover to that carrier.
9.3 If the customer fails to take delivery as agreed (default of acceptance), the customer bears resulting costs (return to Sniffit, re-shipping, storage). Sniffit may store goods at the customer’s expense and risk; reasonable storage fees may be charged.
10. Applicable Law, Jurisdiction, Place of Performance
10.1 This contract is governed by Croatian substantive law and applicable EU consumer law, excluding conflict-of-law rules.
10.2 For disputes, the Commercial Court in Rijeka has jurisdiction. Mandatory consumer fora at the customer’s domicile remain unaffected.
10.3 Place of performance is the registered office of Max Media d.o.o.
11. Severability
If any provision of these GTC is or becomes invalid, the remaining provisions remain in effect. The invalid provision shall be replaced by a valid one closest to its purpose.
12. Model Withdrawal Form
(Complete and return only if you wish to withdraw from the contract)
To:
Max Media d.o.o.
Vjenceslava Novaka 11, Croatia
Email: sniffit.energy@gmail.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service ():
— Ordered on () / received on ():
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
() Delete as appropriate.
