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Imprint / Legal Notice According to § 5 TMG & Article 21 of the Croatian Electronic Commerce Act Max Media d.o.o. Vjenceslava Novaka 11 51000 Rijeka, Croatia Commercial register number (MBS): 05634113 Company court: Commercial Court in Rijeka (Trgovački sud u Rijeci) OIB: 15508027095 VAT ID: HR15508027095 Information according to ECG (Electronic Commerce Act): Section: Commerce Supervisory authority: Ministry of Finance, Tax Administration of the Republic of Croatia Chamber membership: Croatian Chamber of Economy (HGK) Contact Email: sniffit.energy@gmail.com Tel: +385 95 874 6392 Bank Details Erste&Steiermärkische Bank d.d. IBAN: HR39 2402 0061 1011 1102 5 SWIFT/BIC: ESBCHR22 EU Dispute Resolution The European Commission provides an online dispute resolution platform (OS): https://ec.europa.eu/consumers/odr Our email address can be found above in this legal notice. Consumer Dispute Settlement / Universal Arbitration Board We are neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration board. Liability for Content As a service provider, we are responsible for our own content on these pages in accordance with general law (Section 7, Paragraph 1 of the German Telemedia Act - TMG). According to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. Liability is only possible from the time we become aware of a specific legal violation. Upon becoming aware of such legal violations, we will remove this content immediately. Liability for Links Our offer contains links to external third-party websites over whose content we have no control. Therefore, we cannot accept any liability for this external content. The respective provider or operator of the linked pages is always responsible for their content. The linked pages were checked for possible legal violations at the time of linking; no illegal content was detected. Permanent monitoring of linked pages is unreasonable without concrete evidence of a violation. Upon becoming aware of any legal violations, we will remove such links immediately. Copyright All content and works created by the operator of this website are protected by Croatian and EU copyright law. Reproduction, editing, distribution, or any kind of use outside the limits of copyright law require prior written consent of the author or creator. Downloads and copies of this website are permitted for private, non-commercial use only. If any content not created by the operator is used, third-party copyrights are respected and such content is marked accordingly. If you become aware of any copyright infringement, please notify us. Upon notification of violations, such content will be removed immediately.
Privacy Policy 1. General 1.1 The protection of your personal data is important to Max Media d.o.o. Your data will be processed exclusively in accordance with the provisions of the General Data Protection Regulation (GDPR), the Croatian Data Protection Act, and the Telecommunications Act (TKG). 1.2 In this privacy policy, we inform you about the scope and purpose of data processing, your rights, and other important aspects. 2. Personal Data According to Article 4(1) GDPR, personal data exists if information relates to an identified or identifiable natural person. This includes, for example, name, address, IP address, e-mail address, etc. 3. Contact The responsible body for data processing on this website is: Max Media d.o.o. Vjenceslava Novaka 11 51000 Rijeka, Croatia Phone: +385 95 874 6392 E-mail: sniffit.energy@gmail.com 4. Collection and Processing of Your Personal Data 4.1 Your data is collected when you provide it (e.g. by entering information in a contact form). Other data is collected automatically or with your consent by our IT systems when you visit the website (technical data such as browser, OS, time of visit, IP address). 4.2 The purpose of processing your data is the error-free operation of the website and the processing of contracts (including payment and shipping). 4.3 Data processed for website operation: Browser type and version Operating system used Website from which you are visiting us Pages you access Date and time of access Your IP address 4.4 For contract initiation and execution, the following data will be processed: Address Payment data (see section 5) 4.5 Registration and newsletter subscriptions are processed for providing requested services. 4.6 Comments and communication functions may store your IP address to ensure legal compliance. 4.7 SSL/TLS encryption is used to secure all transmissions. 5. Collection of Data Relating to Payment Transactions 5.1 Payment transactions are processed exclusively via encrypted SSL/TLS connections. 5.2 We use Stripe Payments Europe, Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland for payment processing. Data transfer to the USA is based on the Standard Contractual Clauses of the EU Commission. Details: https://stripe.com/privacy 6. Legal Basis for Processing Consent (Art. 6(1)(a) GDPR) – e.g. cookies, newsletter Contract fulfilment (Art. 6(1)(b) GDPR) – e.g. payment, delivery, communication Legal obligations (Art. 6(1)(c) GDPR) – e.g. tax, accounting retention Legitimate interests (Art. 6(1)(f) GDPR) – e.g. IT security, website optimisation Data may only be transferred to third parties if legally permitted, required for contract fulfilment, or with your explicit consent. 7. Hosting and Content Delivery Networks (CDN) Our website may use Cloudflare (Cloudflare Inc., 101 Townsend St, San Francisco, USA) to ensure secure and fast operation. Data transfer to the USA is based on EU standard contractual clauses. 8. Cookies 8.1 We use cookies to optimise website performance and user experience. 8.2 Necessary cookies are stored based on legitimate interest (Art. 6(1)(f) GDPR). 8.3 Optional cookies (e.g. analytics, marketing) are used only with your consent (Art. 6(1)(a) GDPR). 8.4 You can manage cookie preferences via your browser or consent tool. 9. Analysis Tools and Advertising 9.1 We use Google Tag Manager and Google Analytics (Google Ireland Ltd, Dublin, Ireland). Data transfer to the USA is based on EU standard contractual clauses. 9.2 We use Facebook Pixel (Meta Platforms Ireland Ltd, Dublin, Ireland) and TikTok Pixel (TikTok Technology Ltd, Dublin, Ireland) for marketing optimisation. Data may be transferred to the USA. 9.3 We apply IP anonymisation for Google Analytics. 10. Plugins and Tools 10.1 Adobe Fonts – for uniform display of fonts. 10.2 iThemes Security Pro – for website security. 11. Newsletter We use Mailchimp (Rocket Science Group LLC, Atlanta, USA) to send newsletters. Mailchimp is certified under the EU-US Privacy Shield. Your data is processed based on your consent (Art. 6(1)(a) GDPR). You may unsubscribe at any time. Details: https://mailchimp.com/legal/terms/ 12. Your Rights Under the GDPR, you have the following rights: Access to data Rectification Deletion Restriction of processing Data portability Revocation of consent Objection to processing Requests can be sent to sniffit.energy@gmail.com. You also have the right to lodge a complaint with the Croatian supervisory authority: Agencija za zaštitu osobnih podataka (AZOP) Selska cesta 136, 10000 Zagreb, Croatia https://azop.hr 13. Data Security All personal data is transmitted encrypted. Despite strict security measures, no transmission over the internet is completely secure.
General Terms and Conditions (GTC) 1. General 1.1 Max Media d.o.o. (hereinafter “Sniffit”), MBS 05634113, OIB 15508027095, Vjenceslava Novaka 11, Croatia, provides its services exclusively on the basis of these General Terms and Conditions (GTC). 1.2 These GTC apply to all transactions between Sniffit and its customers. Customers are consumers under the Croatian Consumer Protection Act and EU law. 1.3 In the Sniffit webshop (https://sniffit.life/checkout), the customer accepts these GTC by ticking “I have read and accept the terms and conditions” and placing the order. 1.4 Sniffit may amend the GTC at any time; the version in force at the time of order applies. 2. Conclusion of Contract 2.1 A contract between Sniffit and the customer is concluded either: a) in the Sniffit webshop, or b) via a personal sales conversation at any location, or c) at a Sniffit sales point. 2.2 The presentation of goods in the webshop is not a binding offer. Only after selecting goods and completing the order steps does the customer submit a binding offer by clicking “order with obligation to pay.” 2.3 Sniffit confirms receipt of the order by email. Acceptance occurs by dispatch/delivery of goods or explicit acceptance (which can be combined with the confirmation email). 2.4 Sniffit will accept or reject the offer within 7 days of receipt. In case of rejection, any advance payments are refunded without delay. 3. Prices and Shipping Costs 3.1 Prices shown in the webshop are in euros and, unless stated otherwise, include VAT where applicable. 3.2 Shipping costs are not included and are borne by the customer. They are displayed at checkout; by confirming the order, the customer accepts the shown shipping costs. 4. Payment Methods, Late Payment, Retention of Title 4.1 Available payment methods (Sniffit may vary per customer/order): Advance bank transfer (customer pays within 7 days of acceptance; dispatch starts after receipt). Credit/debit card via Stripe (processed during checkout). Details on processing are set out in the Privacy Policy. 4.2 In case of late payment, statutory default interest applies and, where applicable, reimbursement of reasonable collection and enforcement costs under law. 4.3 Goods remain Sniffit’s property until paid in full (retention of title). 5. Customs, Import & Export 5.1 Customers must comply with the import/customs rules of the destination country at their own risk. 5.2 The customer bears risks and consequences of non-compliance with foreign import/transit/export rules or incorrect customs declarations (including possible seizure by authorities). The customer should obtain information from competent bodies (customs, embassies/consulates, chambers of commerce, etc.). 6. Right of Withdrawal (Cooling-Off) 6.1 Consumers have the right to withdraw from the contract within 14 days without giving reasons. The period runs from the day the customer or a third party designated by the customer (other than the carrier) takes physical possession of the goods. 6.2 To exercise the right, send a clear statement by email to sniffit.energy@gmail.com (or by post to the address below). You may use the model form in Section 12, but it is not obligatory. 6.3 The deadline is met if the notice is sent before the 14-day period expires. 6.4 Exclusions: No withdrawal for goods with broken seal/opened packaging (for health/hygiene reasons), goods made to customer specification or clearly personalized, goods liable to deteriorate or expire rapidly, or after the expiry date (in line with EU consumer rules). 7. Effects of Withdrawal 7.1 If you withdraw, Sniffit refunds all payments received from you, including standard delivery costs (but not any extra costs for non-standard/express delivery you chose), without undue delay and no later than 14 days from the day Sniffit is informed of your decision. 7.2 Sniffit may withhold the refund until Sniffit has received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier. 7.3 Refunds are made using the same means of payment used for the original transaction unless otherwise agreed and without fees for you. 7.4 You must send back the goods without undue delay and in any event no later than 14 days from notifying withdrawal. You bear the direct cost of returning the goods and are responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. 8. Liability and Warranty 8.1 Sniffit’s liability for slight negligence is excluded to the extent permitted by law; this does not apply to personal injury or mandatory statutory liability. 8.2 Products are intended only for their described purpose; Sniffit is not liable for misuse. 8.3 Minor deviations in colour, scent, weight, appearance or packaging that are customary or technically unavoidable do not constitute defects, especially for products containing natural ingredients. 9. Shipping, Delivery Times, Transfer of Risk 9.1 Unless otherwise agreed, dispatch takes place within 7 days after receipt of payment (prepayment) or within 7 days after acceptance for other payment methods. Sniffit may exceed the stated delivery time by up to 7 days; thereafter the customer may set a reasonable grace period and then rescind if still undelivered. 9.2 Risk transfer (consumer orders): Risk of loss or damage passes to the customer only when the customer (or a person indicated by the customer) takes physical possession of the goods. If the customer independently arranges a carrier (not offered by Sniffit), risk passes upon handover to that carrier. 9.3 If the customer fails to take delivery as agreed (default of acceptance), the customer bears resulting costs (return to Sniffit, re-shipping, storage). Sniffit may store goods at the customer’s expense and risk; reasonable storage fees may be charged. 10. Applicable Law, Jurisdiction, Place of Performance 10.1 This contract is governed by Croatian substantive law and applicable EU consumer law, excluding conflict-of-law rules. 10.2 For disputes, the Commercial Court in Rijeka has jurisdiction. Mandatory consumer fora at the customer’s domicile remain unaffected. 10.3 Place of performance is the registered office of Max Media d.o.o. 11. Severability If any provision of these GTC is or becomes invalid, the remaining provisions remain in effect. The invalid provision shall be replaced by a valid one closest to its purpose. 12. Model Withdrawal Form (Complete and return only if you wish to withdraw from the contract) To: Max Media d.o.o. Vjenceslava Novaka 11, Croatia Email: sniffit.energy@gmail.com I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (): — Ordered on () / received on (): — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if this form is notified on paper): — Date: () Delete as appropriate.